Operations Duty Officer

Zenon Aviation is delighted to be supporting an established cargo operator in the UK in their search for an Operations Duty Officer to join their team on a permanent basis.

Responsibilities:

• Supporting the Operations Duty Manager to deliver the oversight and control of daily Operations requirements related to Cargo Operations, Messaging and Compliance. Supporting on-time performance and operational delivery
• Supporting Customer, Crew and Dispatch liaison for flight scheduling and flight related issues when required
• Must work closely with third party providers to support the delivery of the processes, procedures and dispatching of aircraft to the expected client standards
• Review Flight Confirmations, Flight Briefs and Final Briefing packages
• Review all operational set ups that they comply with national authority regulations
• Support the monitoring of Flight Dispatch tasks carried out by third party providers as per the agreed requirements, National Authority Requirements and delivered in line with the Service Level Agreement.
• Support the compliance monitoring in all areas of dispatch delivered by the third-party provider
• Ensure a Pro-Active and timely response to feedback any communication, set-up, planning discrepancies with the third-party providers, crew and clients
• Support the monitoring of all flight set ups to make sure compliant with all flight time limitations as set out in OMA chapter 7 for each AOC
• Deliver a safety culture and raise safety issues where and when required by the official channels
• Fulfilling any required task of the clients AOCs in relation to Ground Operations
• Ensuring correct input of operational and flight related data
• Monitoring the scheduling of flights and flight following
• Train to cover Pre-ops tasks and support, cover as required.
• Assisting in travel and transport bookings, set-up requirements where required
• Processing, reviewing of post flight paperwork where applicable
• Ensuring the appropriate standards of safety and security are achieved in line with corporate requirements, government legislation and international best practice
• Support the processes to target and reduce cargo handling issues, and their consequences
• Responsible for ensuring they maintain an in-depth knowledge of company operations, documentation, regulating authority requirements, relevant systems and procedures

Minimum Skills & Experience

• Knowledge of applicable regulations with respect to Dispatch Procedures, Ground Operations, Customs, Dangerous Goods and Security
• A comprehensive knowledge of IATA and IOSA standards
• Previous experience with a good knowledge and familiarity with aviation management systems
• Must have had at least three years relevant work experience
• Has a proven ability to plan and organise often fast moving ever changing operational needs on a daily basis
• Excellent interpersonal and all-round communication skills with the ability to problem solve under pressure whilst ensuring the operation is fully supported
• Excellent team and customer focus skills
• Knowledge of the LEON flight software system
• Experience in using the PPS flight planning system

Why Choose Zenon Aviation?

In the ever changing and dynamic marketplace, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations.

Our team of dedicated consultants will deal with your application efficiently and more importantly confidentially, providing a professional and reliable service.

To apply for this exciting opportunity, please forward your CV to sam.spencer@zenon.aero in confidence.

All applications will be treated with strict confidentiality. If you don’t hear from us within 10 days, please assume that you have been unsuccessful on this occasion.

Zenon Recruitment Ltd acts as an Employment Agency in regards to this vacancy.