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ULD Operations Manager

Salary: Competitive


Date Posted:

Job Type:

Job Ref:


24 May 2019



Job Description
Zenon is delighted to be supporting a very well-established provider of ULD’s to the global aviation market to source a ULD Operations Manager on a permanent basis for their UK and Mainland Europe offices.

The successful candidate will act as main operational point of contact for all freighter customers in the EMEA region. You will be responsible for the P&L for the contracts for these customers, leading and developing the EMEA team, including the Planning team in an overseas office and field-based staff across the region to ensure delivery of the company’s services in line with contractual commitments.

Key responsibilities of the role include:

• Being responsible for managing the clients freighter customers in the EMEA region in line with P&L target.
• Managing a team of 7 staff with responsibility for operational planning & execution, head office relationships and providing support to customers outside of the freighter team.
• Identifying development actions and training required within the team in order to deliver high performance
• Ensuring that business strategy and priorities are continuously updated and communicated, providing clear guidance to the team
• Ensuring optimal planning of the company’s assets is achieved by the planning team in order to meet customers’ needs efficiently and avoid service failures
• Owning the customer action plans and ensuring all actions are progressed to completion to improve account performance
• Support and work closely with Director Sales & Account Management EMEA on all relevant commercial topics like customer satisfaction, contract renewal, up- and cross-selling, identifying opportunities
• Attending customer review meetings to understand future customer demand and how the company can improve on previous performance
• Presenting KPI statistics to customers and taking action on poor account performance, e.g. high levels of damaged, unreported or lost ULD’s, agreeing specific actions with the customer
• Developing relationships with key stakeholders within the company’s customer base in order to drive customer satisfaction and ensure account retention
• Having tight control over demand requirements in order to provide full visibility on CAPEX needs, thus eliminating the need to lease ULD’s at the clients cost, and to ensure accurate revenue forecasting
• Effectively delivering and securing pooling synergy for customers through appropriate communication with other ULD Ops Managers, as well as airline representatives and ground handlers
• Driving a culture of collaboration, both within the team and across the business
• Controlling operational costs in order to maximise account EBITDA and ensuring customers are recharged where appropriate
• Leading the implementation of new customer contracts
• Approving supplier invoices and supporting Finance on overdues

Skills and Qualifications

• 5+ years of proven experience in the aviation/aerospace industry in airline/airport/air cargo operations or customer service
• Strong commercial acumen with the ability to analyze data and present findings
• People management experience
• Ability to drive high performance levels amongst direct reports
• Ability to develop and maintain relationships internally and externally
• Committed to customer satisfaction
• Deliver strong Operational performance
• Proven people manager who can lead by example and accountability
• Excellent teamwork skills and proven ability to work collaboratively
• Demonstrated learning agility

Only candidates who meet the above criteria will be shortlisted.

Why Choose Zenon Aviation?

In the ever changing and dynamic market place, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations. Our team of dedicated consultants will deal with your application efficiently and more importantly confidentially, providing a professional and reliable service.

If the above opportunity is of interest to you please forward your CV to in confidence.

Alternatively, for a confidential call with our Recruitment Consultant Ashley Ewen, please phone 01483 332000

All applications will be handled in the strictest confidence and unless you hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.

Only candidates with the right to work within the EU will be considered.

Zenon Recruitment Ltd is acting as an Employment Business in relation to this vacancy.