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Head of IOCC

Salary: Competitive


Date Posted:

Job Type:

Job Ref:


18 September 2020



Job Description
Zenon are proud to have been engaged to recruit a Head of integrated Operations Control Centre for a successful Turbo Prop and Jet Aircraft ACMI Operator based in Europe that has tripled their fleet to 18 aircraft in the last two years. Partnered with a very well established and forward thinking organisation with further focus on expansion, this is a fantastic opportunity to join a leading Operator within its market sector.

Reporting directly to the COO, the Head of IOCC is an integral part of the operational management team with overall responsibility for the department's performance and output.

The successful candidate will lead the dept (comprising Operations Control, Flight Dispatch, Crew Scheduling, Navigation, Technical publications) and liaise closely with Flight Ops, Training, Engineering, and Commercial departments. part of the operational management team with overall responsibility for the
Main Duties and Responsibilities:-

 To lead and develop the IOCC in a fast-growing airline.
 Ensure standards of safety and regulatory compliance are maintained across all areas.
 Liaise closely with the Commercial Dept. on the efficient and compliant scheduling of crew and aircraft to ensure that utilisation, punctuality and regularity targets are met.
 Oversee the accurate tracking of crew records to ensure compliance with FTLS, CLA's, and other mandatory crew records as required by regulatory authorities.
 Set and track KPI’s for the IOC and critical operational functions (OTP, fuel efficiency, crew utilisation).
 Support the development of the dept including a staffing, training, SOP’s and IT systems model, to ensure scalability of the dept in line with company growth plans.
 Liaise with counterparts at Regional Jet partner Airlines on matters related to operational performance, schedule and service delivery.
 Develop and foster relationships with external agencies (Air traffic control, airport authorities, ground handling providers, operations system vendors).

Minimum Skills and Experience:-

 You will be an experienced, customer-focused operational manager and competent decision maker with at least 5 years spent managing an operations centre at a medium or large, scheduled or charter airline.
 You should have a strong understanding of relevant airline operational systems, including flight planning, EFB, crew scheduling, data analysis, document management and safety reporting.
 You will have strong commercial acumen and have experience of managing large budgets, developing business cases, and with an ability to evaluate proposed projects for value and cost effectiveness.
 You must be IT and data literate, and will be involved in the creation of dashboards to track relevant KPI’s
 You will be educated, preferably to degree level and ideally have project management skills.

Why Choose Zenon Aviation?

In the ever-changing and dynamic market place, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations. Our team of dedicated consultants will deal with your application efficiently and more importantly confidentially, providing a professional and reliable service.

If the above opportunity is of interest to you please forward your CV to in confidence.

Alternatively, for a confidential call with our Recruitment Manager, Kevin Small please phone +44 (0) 1483 397383.

All applications will be handled in the strictest confidence and unless you hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.

Only candidates with the right to work within the EU will be considered.

Zenon Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.