Client Account Owner

Job Description

Zenon are delighted to be supporting one of the world’s largest providers of training to the civil and military markets to source a Client Account Owner on a permanent basis for their facilities in the Southeast.

As an integral point of the business and the helicopter aviation maintenance sales team the primary focus for this role will be the management for all incoming and retained revenue from your assigned region/ territory and building and maintaining relationships with assigned client portfolios.

Key Responsibilities:

• Accountable for all revenue bookings within their assigned accounts. Owns the client's experience and acts as a link between the customer and Operations. Responsible for quickly responding to requests to book revenue with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions, or concerns.
• Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their training needs.
• Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
• Accountable for revenue from both retention and wallet share for assigned accounts . Overcomes client objections and creates new revenue opportunities by generating leads for the inside sales team and RSM to follow up on. Follows up on assigned retention tasks to ensure all possible client training returns to the client. Achieve monthly, quarterly, and annual revenue targets by territory though determined and independent effort.
• Communicate with customers in assigned territory/region on a regular basis to develop rapport. Check in with the pilot or training director after training to collect immediate feedback and secure following year’s booking. Advises customers of upcoming training opportunities and educates customers on the company’s offerings including highlighting upsell opportunities on every booking.
• Manages customer usage. As client partner, manages the customers booking process to ensure that both the company and the customer receive significant value from their training. Educates customers on cancelation and temp reservation policies.
• Ensure all reporting and CRM entry is done accurately and on time

Knowledge, Skills and Experience:

• Experience in customer/client relations role.
• Excellent verbal and written communication skills.
• Demonstrated ability to be adaptable and flexible with the capacity to accept change.
• Demonstrated problem solving skills and the willingness to participate in process improvement projects.
• Must be able to multi-task and prioritize daily workload.
• Experience with Microsoft Word, Excel, Outlook, and Internet Explorer.
• Must be able to work in a team environment.
• Must be able to maintain professionalism in the workplace at all times.
• Aviation experience desirable.
• Experience with Salesforce or equivalent client database software would be an advantage.

Why Choose Zenon Aviation?

In the ever changing and dynamic market place, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations. Our team of dedicated consultants will deal with you application efficiently and more importantly confidentially, providing a professional and reliable service.

If you have previous experience as a Client Account Manager and the above opportunity is of interest to you, please forward your CV to us in confidence.

Alternatively, for a confidential call with our Recruitment Director Kevin Small, please phone our office on 00441483332000.

All applications will be handled in the strictest confidence and unless you hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.

Zenon Recruitment Ltd is acting as an Employment Business in relation to this vacancy.